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Store Policies

At Portland Direct Tile & Marble, we pride ourselves in our high-quality products and excellent customer service. If you are unhappy with a purchase, please let us know. Our staff would be happy to help you with the return or exchange process. The following is our product returns policy:

  • No refunds on special order, cut, or damaged items.
  • There is a 25% re-stocking fee for all returned items.

Thanks for your cooperation. We look forward to helping you with your next tile purchase!


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